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Valley Eyewear
Behind the Brand
Designed in Australia
Hand assembled
Valley Eyewear was founded in 2012 by married couple Michael and Tenielle Crawley in Australia. Valley creates a range of classic and contemporary designs that are crafted with the best materials to ensure the highest quality. These include German ‘Carl Zeiss’ lenses that offer 100% UV protection, and premium Italian acetate frames.
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SHIPPING
New Zealand Orders
- We offer free shipping on all orders over $199.00 within NZ.
- A delivery charge of $10.00 will be applied to purchases under $199.00.
- We aim to dispatch all orders within 24 hours during weekdays, through NZ Couriers.
- You will receive your item(s) between 1-3 working days. Please allow an extra day for rural addresses.
- Deliveries will not be made on weekends or public holidays.
Australian Orders
- We offer a $20.00 flat rate for shipping on all orders within Australia
- We aim to dispatch all orders within 24 hours during weekdays, through NZ Post.
- You will receive your item(s) between 3-5 working days.
- Deliveries will not be made on weekends or public holidays.
- Please be advised that customs and taxes may apply to your international order.
RETURNS & EXCHANGES
- We will happily accept the return of products purchased with us online for NZ and AUS orders, providing you meet all conditions.
- We offer refunds, exchanges and credit notes for full price products.
- We do not offer refunds on items purchased during sale or through discounted or promotional periods. Exchanges and credit notes are offered for sale and discounted products.
We will accept your return, provided that;
- Proof of purchase is provided, i.e. Order Confirmation or receipt.
- The provided returns form has been filled out.
- The item has not been used or worn and the box is in perfect condition.
- The item has been received back within 7 days of delivery.
CUSTOMS AND TAXES
Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that Head over Heels will not be held responsible for any customs or duties charges that may be incurred on delivery into customs. Head over Heels has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; Head over Heels recommends that you contact your local customs office for further information. Any and all applicable custom fees, taxes and duties are the sole responsibility of the customer. The law requires Head over Heels to state the full value of your order on the package, and this will then usually determine the applicable fees.To comply with New Zealand export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. Law from marking the order as a ‘gift’ also prohibits us, even if the order is placed with the intention of sending to a gift recipient. If you refuse a shipment due to the cost of customs duties and taxes, this amount will be deducted from your return upon arrival back to New Zealand. Any return shipping costs incurred will also be deducted.
PLEASE NOTE:
Each new order is deemed separate and each is treated individually.
All deliveries will require a signature upon arrival, please ensure you provide physical shipping address where there is someone available to sign for the package between business hours.
Head over Heels is not responsible for anything wrongfully signed or accepted by a third party.
We do not deliver to P.O Boxes or Private Bags.
Rural delivery can take an extra two working days in transit time from the standard time frames mentioned. Head over Heels is not liable for stolen parcels. Head over Heels recommends customers provide a secure delivery address.
A confirmation email will be sent to you, confirming both your order and your address.
Once your order has been confirmed, an email will be sent to you with the tracking number of your goods.